# SpaceXSI says one Bot cleared 204 support tickets in about 10 minutes

* [SpaceXSI says one Bot cleared 204 support tickets in about 10 minutes](spacexsi-incident-bots-204-tickets.md) - SpaceXSI's support team runs two incident Bots. IncidentWatch spots ticket spikes, and IncidentSweep answers the backlog in one batch a person approves. The pattern works for anyone with a busy inbox.