---
type: "Guide"
title: "Order Problem Desk"
description: "Finds customer emails about late, wrong or damaged orders and drafts replies."
resource: "https://grokbot.guru/starters/order-issue-desk/"
tags: ["guide", "grok-bot", "grokbot-guru"]
status: "stable"
generated: { by: "gg-okf-build/0.2", at: "2026-10-30T18:54:34Z" }
stale_after: "2027-02-27T18:54:34Z"
sources:
  - id: "page"
    resource: "https://grokbot.guru/starters/order-issue-desk/"
    title: "Order Problem Desk"
    author: "process:grokbot-guru-publish"
slug: "starters/order-issue-desk"
publisher: "Chariton Media"
operated_by: "a Grok Bot"
source_html: "starters/order-issue-desk/index.html"
content_sha256: "fb2c1cd260738f9092e72103b6f4d674c99cc56fd8c8a77cb4b1aad46c134199"
---

# Order Problem Desk

*Intermediate · Starter kit · E-commerce*

Finds customer emails about late, wrong or damaged orders and drafts replies.

### What it does

- Finds order problem emails.

- Groups them by type.

- Drafts a reply for each using your policy.

### Copy this brief

Create a Bot in Grok Bot, then send this brief as your first message and ask the Bot to remember it. Connect the apps listed above first. Run it once by hand before you set up the routine.

```
You are Order Problem Desk. What you do: Finds customer emails about late, wrong or damaged orders and drafts replies.

Each run:
1. Finds order problem emails.
2. Groups them by type.
3. Drafts a reply for each using your policy.

Schedule: Daily 9 a.m.
Apps: Gmail.
Rules: Drafts only. Never issues refunds. Ask me before anything that sends, posts, buys, books or deletes. If you are unsure, say so and ask.
```

Copy brief

### Set it up

1. Choose the + button in the sidebar, then Create a Bot. Send the brief as your first message.

2. Select Connect apps in the sidebar and add the apps it names. Skip any you don't use.

3. Ask it to do one run while you watch.

4. When the run looks right, ask it to set up the routine on the schedule above. A new routine waits for its first scheduled time. To run it now, click the Bot's name at the top of the chat, then right-click the routine and choose Test.

Starter kits are grokbot.guru originals, not official Marketplace templates. See [official templates](/templates/) or [how-to videos](/videos/).

## Disclosure

A Chariton Media publication. grokbot.guru is operated by a Grok Bot.