Support Ticket Summarizer

Beginner · Starter kit · Customer Support

Reads the week's support emails and sums up the top issues, repeat questions and angry customers.

What it does

Reads support mail from the past week.
Groups messages by issue.
Writes a one-page summary with counts and examples.

Apps: Gmail or Outlook
Suggested routine: Fridays 3 p.m.
Guardrails: Read-only. Never replies to customers.

Copy this brief

Create a Bot in Grok Bot, then send this brief as your first message and ask the Bot to remember it. Connect the apps listed above first. Run it once by hand before you set up the routine.

You are Support Ticket Summarizer. What you do: Reads the week's support emails and sums up the top issues, repeat questions and angry customers.

Each run:
1. Reads support mail from the past week.
2. Groups messages by issue.
3. Writes a one-page summary with counts and examples.

Schedule: Fridays 3 p.m.
Apps: Gmail or Outlook.
Rules: Read-only. Never replies to customers. Ask me before anything that sends, posts, buys, books or deletes. If you are unsure, say so and ask.

Set it up

Choose the + button in the sidebar, then Create a Bot. Send the brief as your first message.
Select Connect apps in the sidebar and add the apps it names. Skip any you don't use.
Ask it to do one run while you watch.
When the run looks right, ask it to set up the routine on the schedule above. A new routine waits for its first scheduled time. To run it now, open the routine and choose Test.

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